Our Terms of Business
About Our Service
At Solara Finance, we provide asset finance solutions directly from our balance sheet, tailored to the live events sector. After assessing your needs and circumstances, we offer personalised advice and recommendations. We encourage you to ask questions at any stage and seek independent legal advice if anything remains unclear. For your protection and ours, we will not proceed with any financing unless we are confident you fully understand the finance terms.
We support your right to explore alternative credit options and shop around.
What We Will Do
- Explain the key features of the credit agreement to help you make an informed decision.
- Ensure any recommended product aligns with your needs and circumstances.
- Provide you with the terms and conditions, giving you ample time to review them before signing.
- Outline your cancellation rights, including how, when, and where to exercise them.
Quotations
Our quotes are based on our cost of funds and our perceived level of risk of the lend. Please note that we may adjust or decline these quotes once we review the full proposal and otherwise at our complete discretion.
Conflicts of Interest
If Solara Finance, its directors, or other clients have a material interest in your transaction, we will disclose this to you and seek your consent before proceeding. Please note that we are affiliated with 10k Used Gear Limited and this affiliation allows us to offer competitive buy-back rates and end of term valuations.
Treating You Fairly
We are committed to treating you fairly by:
- Assessing any credit applications with integrity and adequate due diligence.
- Handling complaints with empathy and independently.
- Protecting your confidentiality.
- Providing you with a solution that suits your needs, based on the information provided to us, whilst also being commercial to our business interests.
Your Responsibilities
To help us serve you effectively, please:
- Review the all questions sent to yo carefully, and take care to answer them having made reasonable enquiries.
- Please review all documentation we provide. Please raise any questions or point out any discrepancies to us.
- Please adhere to the terms of any agreement we arrange.
Data Protection and Confidentiality
Solara Finance is registered with the ICO (Reference []) and complies with Data Protection Regulations. We use your information to generate quotes and arrange finance. You may withdraw your consent for us to use your data at any time. We may perform credit searches via a credit reference agency before or after you enter an agreement, including checks on principal directors . Full details are in our terms and conditions, which you should read before signing.
Your records are private and confidential. We will provide copies of your specific records upon request, rather than granting access to files containing other clients’ data. To view your records, contact Ben Reavley (Director) at Solara Finance, Milestone House, Millbrook, Guildford, GU1 3YA.
We verify your identity as required by the Proceeds of Crime Act 2002 and the Money Laundering Regulations 2017.
What to Do If You’re Not Satisfied
If you have a complaint, contact Ben Reavley (Director) in writing at Solara Finance, Milestone House, Millbrook, Guildford, GU1 3YA. We will provide our complaints procedure upon receiving your complaint or at your request.
Supporting You Through Repayment Difficulties
If you’re struggling to repay your loan, we’re here to help you navigate the situation fairly and transparently. We’ll work with you to understand your circumstances, explore options like restructuring payments or extending terms where possible, and provide clear guidance on next steps. We may be required to take steps to protect our business interests at times but to the extent reasonably possible, we will keep your best interests in mind. Our goal is to find a workable solution that avoids unnecessary hardship, and we’ll communicate openly throughout the process. If needed, we’ll also signpost you to independent advice to ensure you’re fully supported.